Flicksy ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").
By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.
1. INFORMATION WE COLLECT
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Book services
- Contact customer support
- Participate in surveys or promotions
- Subscribe to newsletters or marketing communications
Personal information may include:
- Identity Information: Name, date of birth, gender
- Contact Information: Email address, phone number, mailing address
- Account Information: Username, password, profile picture
- Payment Information: Credit/debit card details, UPI ID, billing address
- Service Information: Service preferences, booking history, special requests
- Identification Documents: Government-issued ID, address proof (when required)
1.2 Automatically Collected Information
When you access or use the Platform, we automatically collect certain information, including:
- Device Information: Device type, operating system, unique device identifiers, mobile network information
- Location Information: GPS location, IP address-based location
- Usage Information: Pages viewed, features used, time spent on the Platform, search queries
- Log Information: IP address, browser type, access times, referring URLs
- Cookies and Tracking Technologies: Cookies, web beacons, pixel tags, and similar technologies
1.3 Information from Third Parties
We may receive information about you from third parties, including:
- Social media platforms (if you connect your account)
- Payment processors and financial institutions
- Service Professionals who provide services to you
- Marketing and analytics partners
- Government databases for verification purposes
1.4 Sensitive Personal Information
In certain cases, we may collect sensitive personal information, including:
- Health information (for beauty and wellness services)
- Biometric information (for authentication purposes, if applicable)
- Financial information (for payment processing)
We collect sensitive information only with your explicit consent and in compliance with applicable laws.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 Service Provision
- To create and manage your account
- To process and fulfill service bookings
- To connect you with Service Professionals
- To facilitate payments and transactions
- To provide customer support and respond to inquiries
- To send booking confirmations, reminders, and service updates
2.2 Platform Improvement
- To analyze usage patterns and improve the Platform
- To develop new features and services
- To conduct research and analytics
- To test and troubleshoot issues
- To personalize your experience on the Platform
2.3 Communication
- To send promotional offers, marketing materials, and advertisements
- To conduct surveys and collect feedback
- To send newsletters and updates about our services
- To notify you about changes to our policies or services
2.4 Safety and Security
- To verify your identity and prevent fraud
- To detect and prevent security threats and violations
- To enforce our Terms and Conditions
- To protect the rights, property, and safety of Flicksy, users, and Service Professionals
- To comply with legal obligations and law enforcement requests
2.5 Legal Compliance
- To comply with applicable laws, regulations, and legal processes
- To respond to government requests and court orders
- To establish, exercise, or defend legal claims
3. HOW WE SHARE YOUR INFORMATION
We may share your information with the following parties:
3.1 Service Professionals
We share necessary information with Service Professionals to enable them to provide services to you, including your name, contact details, service address, and service requirements.
3.2 Service Providers
We engage third-party service providers to perform functions on our behalf, including:
- Payment processing and financial services
- Cloud hosting and data storage
- Customer support and communication services
- Marketing and advertising services
- Analytics and data analysis
- Identity verification and background checks
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity or successor.
3.4 Legal Requirements
We may disclose your information when required by law or in response to:
- Legal processes, subpoenas, or court orders
- Government or regulatory requests
- Law enforcement investigations
- National security or public safety requirements
3.5 With Your Consent
We may share your information with third parties when you provide explicit consent for such sharing.
3.6 Aggregated and De-identified Information
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, or analytics purposes.
4. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Account Information: Retained for the duration of your account plus 3 years after account closure
- Transaction Records: Retained for 7 years as per Indian tax and financial regulations
- Service History: Retained for 3 years for service quality and dispute resolution
- Marketing Communications: Retained until you unsubscribe or opt-out
- Legal Documents: Retained as required by applicable laws
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
5. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5.1 Security Measures
- Encryption: We use SSL/TLS encryption for data transmission and encryption at rest for sensitive data
- Access Controls: Limited access to personal information on a need-to-know basis
- Authentication: Multi-factor authentication and secure password policies
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Infrastructure: Use of secure cloud services and data centers
- Employee Training: Regular security awareness training for employees
Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
5.2 Your Responsibility
You are responsible for:
- Maintaining the confidentiality of your account credentials
- Using strong, unique passwords
- Logging out after using shared devices
- Notifying us immediately of any unauthorized access
6. YOUR RIGHTS AND CHOICES
Under Indian privacy laws, including the Digital Personal Data Protection Act, 2023 (when applicable), you have certain rights regarding your personal information:
6.1 Access and Correction
You have the right to access and update your personal information through your account settings or by contacting us.
6.2 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.3 Deletion
You have the right to request deletion of your personal information, subject to certain legal exceptions and retention requirements.
6.4 Withdrawal of Consent
You may withdraw consent for processing your personal information at any time. However, this may affect your ability to use certain features of the Platform.
6.5 Marketing Communications
You can opt-out of marketing communications by:
- Clicking the "unsubscribe" link in emails
- Adjusting notification preferences in your account settings
- Contacting customer support
- Sending an SMS with "STOP" to our marketing number
6.6 Grievance Redressal
If you have concerns about how we handle your personal information, you may contact our Grievance Officer (details provided in Section 13).
6.7 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@flicksy.com or through the contact details provided in Section 13.
7. COOKIES AND TRACKING TECHNOLOGIES
7.1 What Are Cookies?
Cookies are small text files stored on your device that help us improve your experience on the Platform.
7.2 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the Platform to function properly (e.g., authentication, security) |
| Performance Cookies | Collect information about how you use the Platform to improve performance |
| Functional Cookies | Remember your preferences and personalize your experience |
| Advertising Cookies | Deliver relevant advertisements and measure campaign effectiveness |
| Analytics Cookies | Help us understand user behavior and Platform usage patterns |
7.3 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.
7.4 Third-Party Cookies
We may allow third-party service providers (such as Google Analytics, Facebook Pixel) to place cookies on your device for analytics and advertising purposes.
8. LOCATION INFORMATION
We collect and use location information to provide location-based services, including:
- Matching you with nearby Service Professionals
- Providing accurate service addresses
- Estimating service arrival times
- Improving service availability in your area
8.1 Location Permissions
You can control location access through:
- Device settings (enable/disable location services)
- App permissions (allow/deny location access)
- Browser settings (for web-based access)
Note: Disabling location services may limit your ability to use certain features of the Platform.
9. CHILDREN'S PRIVACY
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible.
If you believe that we may have collected information from a child, please contact us immediately at privacy@flicksy.com.
10. THIRD-PARTY LINKS AND SERVICES
The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by Flicksy.
We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Platform.
This Privacy Policy applies only to information collected by Flicksy through the Platform.
11. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to, stored, and processed in locations outside of India, including countries that may have different data protection laws.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
By using the Platform, you consent to the transfer of your information to countries outside of India.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes to this Privacy Policy, we will notify you by:
- Posting the updated Privacy Policy on the Platform
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a prominent notice on the Platform
Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. CONTACT INFORMATION
General Inquiries
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@flicksy.com
Phone: [Your Contact Number]
Address: [Your Business Address]
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, we have appointed a Grievance Officer to address your concerns:
Name: [Grievance Officer Name]
Email: grievance@flicksy.com
Phone: [Grievance Officer Contact Number]
Address: [Grievance Officer Address]
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
Response Time: We aim to acknowledge your grievance within 24 hours and resolve it within 30 days from the date of receipt.
Data Protection Officer (when applicable)
For matters specifically related to data protection and privacy:
Email: dpo@flicksy.com
14. APPLICABLE LAWS
This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Digital Personal Data Protection Act, 2023 (when applicable)
- Other applicable Indian privacy and data protection laws
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in [Your City], India.