Refund Policy

Effective Date:  26-09-2024

Thank you for choosing Flicksy! We are committed to providing a seamless experience for both users and service providers. This Refund Policy outlines the terms regarding refunds and cancellations for both users and service providers.

1. User Cancellation

Users can cancel their booked services under the following conditions:

• 24 Hours Before Service: If a user cancels their service at least 24 hours before the scheduled time, they will receive a full refund.
• Less Than 24 Hours: Cancellations made less than 24 hours before the scheduled service may not be eligible for a refund.

2. User Refund Eligibility

Refunds for users will be considered under the following circumstances:

• Service Not Provided: If the booked service is not provided, the user is eligible for a full refund.
• Service Quality Issues: If a user is dissatisfied with the quality of the service, they should contact us within 24 hours of service completion. We may offer a partial refund based on the circumstances and severity of the issue.
• Service Provider Cancellation: If a service provider cancels the appointment, the user will receive a full refund.

3. Service Provider Cancellation

Service providers may cancel appointments under the following conditions:

• Prior Notification: Providers must notify Flicksy and the user at least 24 hours before the scheduled service for a full refund to the user.
• Emergency Cancellations: If a service provider has to cancel due to an emergency, they must notify us as soon as possible. In such cases, users will receive a full refund.

4. Requesting a Refund

For Users:

To request a refund, users should:

1. Contact our customer support at support@Flicksy.in within the specified time frame (as outlined above).
2. Provide booking details and a brief explanation of the refund request.
3. Our team will review the request and respond within [Insert Response Timeframe].

For Service Providers:

To notify us of a cancellation:

1. Contact our support team at support@Flicksy.in
2. Provide details of the cancellation, including the reason and scheduled service time.
3. Our team will process the cancellation and notify the user.

5. Refund Process

• Once a refund request is approved for users, it will be processed within [Insert Processing Time, e.g., 5-7 business days].
• Refunds will be issued to the original payment method used at the time of booking.
• In cases of service provider cancellations, the user will be refunded, and the service provider will not be charged for the cancellation.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our app. We encourage users and providers to review this policy periodically for any updates.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please reach out to us at:

Email: support@Flicksy.in
Phone: 8930444464
Address: Ho,No 1113/14 Mahavir colony Rohtak - 124001